Returns & Exchanges
At Monin, we strive for your complete satisfaction with every flavor; however, due to the food-based nature of our products, we can only accept returns on unopened items within 30 days of purchase. If your order arrives damaged or incorrect, please contact our support team immediately for a replacement or refund.
Verify Eligibility
Ensure your syrups, concentrates, or purees are unopened with the original security seal intact and were purchased within the last 30 days.
Contact Support
Email our customer service team with your order number and photos of any damaged goods to receive a Return Merchandise Authorization (RMA) number.
Pack Securely
Carefully package the items in their original shipping box to prevent breakage during transit and clearly mark the RMA number on the outside.
Receive Refund
Once our warehouse inspects the returned items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing